“I believe: It’s not what you say, it’s how you say it”
VIRTUAL KEYNOTE
Ironman
Dreaming and thinking big is not for the faint hearted. Neither is competing in an Ironman triathlon. Management consultant and six –time Ironman finisher Michael Bryant will share the lessons he has learned as an endurance athlete to help you overcome challenges in your business and your life.
You will learn:
What to do when “lightning strikes” your life and how to recover when disasters unexpectedly occur.
How to create the “great equalizer” that will radically increase both the involvement and commitment of those you work with and for.
How to stay focused long-term to accomplish your goals and help others accomplish theirs.
You may never decide to spend up to 17 hours swimming 2.4 miles, biking 112 miles and running a marathon but you may want to equip yourself with the tools that will help you go the distance in accomplishing your goals.
“In his talks, Michael Bryant, dispenses wisdom by the mile. As a multi-platinum Ironman, he has plenty of miles to share. Miles of training, miles of competing and miles and miles of thought as given him what he needs to be able to distill simple ideas into actionable steps.
His talks inspire each of us to be more comfortable in our own skin while encouraging ourselves not to be fooled by what everyone else tells us is important. In the words of Voltaire, “Common sense is not so common.”
Michael has it and dispenses it in a way that we can immediately apply it.”
Jeff CochranPartner, Shapiro Negotiations Institute
Did you know there is an 83% – 87% distortion rate when we are listening to someone? Because of the internal messages we give ourselves and outside distractions we accurately hear between 13% and 17% of what a person actually said.
No wonder there is so much misunderstanding!
What if there was a way to disagree without being disagreeable?
What if it was possible to talk without fear of being interrupted?
What if we could feel truly heard and understood?
In this interactive presentation, you’ll learn how to structure conversations in such a way to allow you to connect beyond differences and truly connect.
You will learn
Proven techniques to communicate more effectively in and out of the office.
The importance of making an “appointment” whenever we want to feel heard.
Distractions are everywhere- the dogs, the kids, the news, the sunny day beckoning outside.
How you manage your day is most likely the single most important decision you will make to assure personal and professional success while keeping your sanity!
It’s easy to become distracted and for many, hard to stay motivated. Without a plan we can end the day feeling, “I have no idea, but I did not stop from the minute I got up and I’m exhausted!’
That is dissatisfying to say the least.
And it doesn’t have to be that way.
For over forty years, CTS Consulting president founder and professional unstucker, Michael Bryant, has helped countless individuals and organizations learn how to more effectively manage their day.
When it comes to working remotely Michael knows from where he speaks having worked out of his home office for four decades while helping to race three children and jungle many of the demands people are currently experiencing.
In this one-hour webinar you will learn how to:
Manage the clock
Manage technology
Manage expectations
Manage stress
We can’t physically be together but you can personally get a handle on those four areas and significantly help transform the way you approach your day and your life.
There is an adage, “The customer is always right.”
There is also another adage, “The customer is not always right but they’re always the customer!”
Regardless of the view one might take, acquiring and keeping repeat, satisfied customers that come back again and again is the mainstay of any successful business.
In this seminar, you’ll learn:
Eleven Secrets of Great Customer Service
Takeaways from your personal examples of good and bad customer service.
How to service both “external” and “internal” customers.
How to work as a group to resolve a real customer service dilemma.
How to talk and listen to customers so they feel truly cared about and important.
How to design a Customer Service Pledge that gives meaning and purpose to all customer service experiences.
In a competitive world, knowing what customers need and how to meet those needs is an essential skill you will want all your employees to learn.
Hear what some of my clients had to say
about getting unstuck
A family legacy
Tony Mawry - Partner Wallace Montgomery
Michael is a trusted advisor and a problem solver …. Over the years, he has helped coach members of the Wallace Montgomery family through various challenges – and been a great facilitator for team-building.”
Long-lasting change starts here
Edward Tuvin - Senior VP of City First Bank of DC
I had the honor of working directly with Michael Bryant whom we retained as a professional coach for our executive team, employees, and team members in transition. Little did I know that 3 decades later I would still be falling back on the lessons Mike taught.
More than just a keynote
Mark Jankowski - President, Amplified Learning
"I could say that my CEO Groups have engaged Michael several times for Keynotes, but the fact of the matter is that he was the one who thoroughly engaged these CEOs for the entirety of his Keynotes. It is rate that someone can take a group of 'type A' CEOs and have them laughing and wanting to hear more, but that is what Michael is incredibly skilled at doing."
Jiffy Lube for life's problems
Dean Johnson - Division President, Primary Residential Mortgage
Michael has been my Jiffy Lube for the past 15 years. Whenever I need an “oil change” as it relates to my career and role, I reach out to Michael and get to it. He’s intuitive, realistic and vastly experienced. I’ve left EVERY session I’ve ever had better then when I entered. I’d strongly recommend Michael whenever you’re feeling stuck.
